Communications

communications department

What does a communications department do?

Your business’s external and internal interactions with customers, the media, and employees are pivotal to its success. However, some small businesses might not have a communications department. If you’re a small business owner juggling multiple tasks, outsourcing your communications to an agency like Circlewood Creative will ensure your communications are professional, accurate and consistent with your brand voice. Keep reading to learn what a communications department does and why it’s important. Communications vs marketing Although communications and marketing departments have…

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outsourcing business communications

Why outsource business communications

As a busy entrepreneur or small business owner, trying to do everything yourself proves practically impossible. Outsourcing areas of your business frees up your time, saves you money, and ensures top-tier quality. Your business communications is an area you can easily and cost-effectively outsource. Here’s why: Professional expertise Professional communications companies are communications experts. They know how to manage all your business communications at the highest level. This expertise is an invaluable asset to your business, laying the foundation for…

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storytelling

Storytelling: How can you tell stories on your business blog?

What comes into your mind when you think about storytelling? Campfire stories, bedtime stories, life stories? Stories in books and movies and television shows? What about the story of your brand? Storytelling is an effective communication tool. It transforms information and impersonal data into engaging, relatable, easy-to-understand narratives. That’s why stories are still the best way to share information and engage audiences. How you deliver your story is highly significant. It impacts comprehension and whether your content (and brand) is…

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Posting on Google My Business

Should my business be posting on Google My Business?

Should my business be posting on Google My Business? In short, yes! Posting to your Google My Business (GMB) profile benefits your organization. This article covers the significant advantages and a few tips for effective posting. 5 Benefits of Google My Business 1. Appear in Google Local Pack listings The Google Local Pack lists businesses at the top of the page whenever you search for places on Google. This placement is very valuable. If your business ranks in the Local…

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purpose-driven marketing

What is purpose-driven marketing?

Winning customers’ enduring loyalty and support requires more than just selling a good product or offering a helpful service. Modern consumers are increasingly choosing to support businesses that are pursuing more than just profit. They want to know how the business is bettering the world around them. When a company demonstrates that they have a purpose bigger than itself, they’re implementing “purpose-driven marketing.” The core principle of purpose-driven marketing Purpose-driven businesses place purpose at the centre of everything they do.…

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brand voice

Tips for changing your brand voice

There are several reasons why a company might consider rebranding and changing its brand voice. They might want to give new life to their dated branding, rebrand to reach a new target audience better, improve their reputation, or if they’ve outgrown their original mission. While changing logos and colour schemes is part of rebranding, adjusting your brand voice is a significant component. Your brand voice sets the tone for your brand. You’ll use this voice in all communication materials. Changing…

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communication

Ways your small business communicates to customers

For small businesses, communication and the relationship with your customers is crucial to your success. Customers are loyal when they feel connected to your brand and are likelier to refer you to others. Communication is the foundation of small business-customer relationships. How and where you communicate with your customers is extremely important. Web and blog content In 2023, every small business should have an online presence. This online presence includes a professional website with an active blog. Your website is…

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customer letters

Writing a good customer letter

Customer letters are another opportunity to build a positive relationship with your clients. However, a poorly written, harsh, or confusing letter can damage your company’s reputation and drive customers away. This article will review some essential tips for crafting a successful customer letter. 1. Be empathetic toward the customer Empathy lays the foundation for a positive customer service experience. Consequently, an empathetic approach is an absolute non-negotiable regardless of your customer letter’s subject matter. For example, if the letter is…

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What is your brand story?

Creating a story for your brand

How does your brand stand out amongst competitors? And how do you develop lasting, loyal relationships with your customers? Although there’s no singular answer to these questions, one essential step is creating your brand story. What is a brand story? At its essence, a brand story is a marketing strategy that uses the art of storytelling to foster an emotional connection between your brand and its customers. Consequently, a brand story influences your brand image. It also plays a key…

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communications agency

How a communications agency can help your business

A communications agency can help small and medium-sized businesses that don’t have their own in-house communications and marketing team. Outsourcing these types of services removes the burden from yourself and your team. In addition, a professional communications agency will help you strengthen your brand image, broadcast your messaging, and help your business grow. Here are some ways a communications agency like Circlewood Creative can help your business: Crafting your brand messaging A communications agency can help you develop and refine…

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Circlewood Creative's head office is located within Treaty 6 Territory and within the Métis homelands and Métis Nation of Alberta Region 4. We acknowledge this land as the traditional territories of many First Nations, such as the Nehiyaw (Cree), Denesuliné (Dene), Nakota Sioux (Stoney), Anishinaabe (Saulteaux) and Niitsitapi (Blackfoot), who have live in and cared for this land for generations.